Act on Specified Commercial Transactions

Company Name GrandeRoss1 Japan ,inc
Address 〒270-0161
1774 Hiregasaki Nagareyama Shi Chiba Ken
Phone 81 3-6328-2634
Email info@grandeross1.com
Purchase Receipt "Order confirmation email" will be used instead of purchase receipt (delivery note).
The purchase receipt is not physically issued or included in order to make it paperless.
If you wish for the actual print of the receipt, please contact us separately.
If you contact us before shipping, we will send it along with the product.
Delivery Time After the payment is confirmed, it will be shipped within 1 week depending on the product.
(Except Golden Week, Obon, New Year or any Japanese National Holiday)
For more information, please refer to Product Shipping / Delivery date on product page.
Payment Methods Credit card
Bank transfer
Payment Due Bank transfer: within 7 days after ordering
Return [In case of Customer convenience]
Cancellation is not accepted at all.

[In case of product trouble, defective product]
We accept returns or exchanges within 3 days after delivery of the product only if there are scratches on the unused product.

[Product Returning Procedure]
1) After arrival of the product, please contact us with details such as reasons for return by email within 3 days.
2) We will contact you for return approval and confirmation.
3) Please return the "product" to us after notifying of the return confirmation.
4) Once we have confirmed the returned item, we will process the refund.

※ Please be sure to contact us when returning or exchanging.
If the item is returned without notification, we can not accept.
Return Postage We will pay for shipping only if the product is initially defective or mis-distributed.